A badly written email can mean the end of a long client relationship. Emails reflect on the credibility, professionalism and quality of the entire firm. Excessive email use causes drastic declines in productivity as people continually interrupt concentrated work to check and send email. This webinar covers five principles of productive email, which is excerpted from Worktalk’s two-hour Ten Principles program. In this session, people learn to use email to enhance rather than undermine relationships, to escape the tyranny of constantly checking and sending email, and to make a professional impression with every email. As a result, they get more done and generate more productive responses to their emails. In addition, training people in email principles reduces the risk that they will get into legal trouble because of ill-considered emails.

Objectives: 

• Identify the purpose, analyze the reader and state the main point of an upcoming email.
• Recognize how to write a powerful subject line for an upcoming email.
• Discuss three strategies to make you more productive at using email.

CLM Application Credit: WRITING SKILLS

CLM Recertification Credit: Yes

California MCLE: Law Practice Management

MCLE/Other States: Credit may be available in other states but cannot be guaranteed. In all states, accreditation is dependent on individual state guidelines and filing regulations